It will NOT work with the 64 bit version, on a Mac, or any other web browser. NOTE2: Internet Explorer 10 & 11 runs in 32 bit mode by default, so, this should not be an issue. You would have to select 'Enable 64-bit processes for Enhanced Protected Mode' to actually run in 64 bit mode. If everything seems okay, you can try to remove and add the HP smart app. Follow the steps below: 1.) Open Finder and click Applications. 2.) Move HP Smart App to Trash and clear the Trash. 3.) Open Finder then click Go and Click Home. 4.) Click View then Click Show View Options.

Your device isn't recognized by your Mac

Follow these steps if your mouse, keyboard, or trackpad isn't recognized by your Mac.

Make sure that your wireless mouse, keyboard, or trackpad is turned on

The Magic Mouse and Magic Mouse 2 have a slide switch on the bottom of the device. Slide the switch to turn on the device. On the Magic Mouse, the green LED briefly lights up. On the Magic Mouse 2, green coloring is visible beneath the switch.

The Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have a slide switch on the back edge of the device. Slide the switch to turn on the device (green coloring becomes visible). Earlier Apple Wireless Keyboard models have a power button on the right side of the device. Press the button and you see a green LED on the top of the device, near the button.

When you turn these devices on, they appear as connected in Bluetooth preferences and in the Bluetooth menu in your menu bar. If a device doesn't appear there, make sure it's charged or replace it batteries, and make sure it's been paired with your Mac.

Make sure that your device has been set up to work with your Mac

Learn how to pair your Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, Magic Trackpad 2 and earlier models of Apple wireless devices with your Mac.

Make sure that Bluetooth is turned on

Use your Mac notebook's built-in trackpad or a USB mouse to choose Apple menu  > System Preferences, then click Bluetooth. Make sure that Bluetooth is turned on.

Refer to the table below for more information on determining the Bluetooth status. If the Bluetooth icon doesn't appear, or if the menu bar status continues to indicate that Bluetooth is off, restart your computer and then try to turn Bluetooth on again.

Bluetooth menu icon	Bluetooth status
Bluetooth is on, but no wireless devices are connected to the Mac. See the Make sure that your wireless mouse, keyboard, or trackpad is turned on section of this article.
Bluetooth is on and at least one wireless device is connected.
When this icon flashes, at least one wireless device has a low battery. Click the Bluetooth icon to identify the affected device, then recharge the device or replace its batteries.
Bluetooth is off. Click the Bluetooth icon using a USB mouse or built-in trackpad and select Turn Bluetooth On.
Bluetooth is offline or unavailable. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.

Make sure that your devices are charged

Magic Mouse 2, Magic Keyboard, Magic Keyboard with Numeric Keypad, and Magic Trackpad 2 have built-in rechargeable batteries. You can charge these devices by connecting them to a Mac or a USB power adapter using a Lightning to USB Cable. For the fastest battery charging performance, be sure your device is switched on when connected to the Lightning to USB Cable.

To check the battery level of these devices, click the Bluetooth icon in your Mac's menu bar, then select your device by name. If the battery level of any device is low, recharge the device. If the device isn’t showing, make sure the device is turned using the steps outlined above.

Turn the device off and on

If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on.

Your mouse or keyboard intermittently stops responding

• Click the mouse or trackpad or press a key on the keyboard to reconnect the device to the computer. It might take a moment for the device to respond.
• Check for wireless interference.

Your mouse doesn't scroll up or down or side to side

If you can't use your mouse to scroll through a web page or document, make sure that you're using the correct Multi-Touch gestures and have set up your scrolling speed preferences correctly.

Your mouse or trackpad doesn't track as expected

Apple Wireless Mouse, Magic Mouse, and Magic Mouse 2 can be used on most smooth surfaces. If tracking issues occur, try these options:

• Choose Apple menu  > System Preferences, then click Mouse. Set the ”Tracking speed” slider to adjust how fast the pointer moves as you move the mouse.
• Try using a different surface to see if tracking improves.
• Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
• If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves.

Learn more what to do if your trackpad isn't tracking correctly.

Your keyboard has one or more keys that don't respond

Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.

1. Choose Apple menu  > System Preferences, then click Keyboard.
2. Click the Input Sources tab.
3. Make sure that the keyboard language that you use is listed on the left side. If it's not, click the add button (+) and choose from the languages that appear.
4. Select the ”Show Input menu in menu bar” checkbox.
5. Click the Keyboard tab, then select ”Show keyboard and emoji viewers in menu bar” checkbox, if present.
6. From the Input menu in the menu bar, choose Show Keyboard Viewer. The Keyboard Viewer showing the keyboard layout appears on your display.
7. Type the key on the keyboard that doesn’t respond and see if the corresponding key highlights on the Keyboard Viewer. If it does, that key is functioning correctly.

If you enable the Mouse Keys feature, many keys might not respond as you expect. To turn off Mouse keys, choose Apple menu > System Preferences, then click Accessibility. Choose Mouse & Trackpad from the list on the left side, then then deselect the Enable Mouse Keys checkbox.

Here are the steps on how to install a CAC Reader for Mac:

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1. Ensure your CAC reader works with Mac
2. Check to ensure your Mac accepts the reader
3. Check your Mac OS version
4. Check your CAC’s version
5. Update your DOD certificates
6. Guidance for Firefox Users
7. Look at graphs to see which CAC enabler to use

Step 1: Purchase a Mac Friendly CAC Reader

Purchase a CAC reader that works for your Mac. There are only a couple that you can choose from and I’ve listed them below.

If you already have a CAC reader and it isn’t Mac friendly, you could update the firmware, however, for the non-tech savvy people out there, it’s probably better to just purchase a new one and save the headache – they’re only ~$11-13 dollars.

Best Mac Compatible CAC USB Readers

Best Mac Compatible CAC Desk Readers

Step 2: Plug in and Ensure It’s Accepted

Once you have your CAC reader, plug it into your Mac and ensure your computer recognizes it. If you have one of the CAC readers we suggested above, then you should be good to go.

If for some reason your CAC reader isn’t working, you may need to download the appropriate drivers for your CAC reader. You can find these drivers on the Reader’s Manufacturer Website.

Step 3: Update Your DOD Certificates

Now that you have your CAC reader connected and accepted on your Mac computer, it’s time to ensure you have the right certificates in order to access DOD CAC required web pages.

Procedure for Chrome and Safari

1. Type ⇧⌘U (Shift + Command + U) to access your Utilities
2. Find and Double click “Keychain Access”
3. Select “Login” and “All Items”
4. Download the following five files and double click each once downloaded so as to install in your Keychain Access.
5. When you double-click the Mac Root Cert 3 and 4, you’ll need to tell your browser to always trust them. Click the button like you see below:

Additional Steps for Firefox

If you’re using Mozilla Firefox as your primary browser, you’re going to need to perform some additional steps. First, perform the same steps that you did for Chrome and Safari. Afterwards, follow these additional steps to get started.

1. Download All Certs zip and double click to unzip all 39 files
2. While in Firefox, click “Firefox” on the top left, then “Preferences”
3. Then Click “Advanced” > “Certificates” > “View Certificates”
4. Then Click “Authorities” and then “Import”
5. Import each file individually from the “AllCerts” folder. When you do this, the below box will popup. Check all three boxes and click “OK”

Step 4: Download and install CAC Enabler

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Choosing the right CAC enabler can be pretty tricky. It all depends on what OS you have installed, how you installed it, and even what kind of CAC Card you have!

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In order to get the right enabler, be sure to visit our trusty guide to Mac CAC Enablers! It’ll walk you through exactly which enabler is right for you.

CAC Access at Home Success

Now that you have a CAC reader, certificates, and a CAC Enabler, you should now be able to access any CAC-enabled website and log on using your CAC password and data.

Common Reasons Why Your CAC Card Won’t Work On Your Mac

Ensure Your CAC Card Meets the Standards: In order for your CAC card to work, it must meet the minimal requirements. Currently, there are only four types of CAC cards that can be used. The ensure you have the right CAC card for online access, flip your CAC card to the back and if you have one of the below numbers written on the top left, then you are good to go:

• G&D FIPS 201 SCE 3.2
• Oberthur ID one 128 v5.5 Dual
• GEMALTO DLGX4-A 144
• GEMALTO TOP DL GX4 144

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If you do not have any of the above written on the back, then proceed to your nearest PSD to get a new CAC card issued.